Peak season holds many opportunities to surprise and delight customers, but the year-end surge isn’t without its challenges. Shoppers are ready to shop earlier than ever, but capacity issues and labor shortages persist — and they aren’t likely to let up anytime soon.
How can your business get ahead this peak season? Understanding customer expectations and building the capabilities and the relationships that allow you to respond to demand quickly are the building blocks to success. In this playbook, we share a roadmap for navigating the journey ahead to help you thrive during the year-end surge. Download this playbook to learn more, including: