Employee-Centric Workforce Management:
Secrets of Success from Retail Leaders

Duration: 40 minutes

More than 62% of frontline workers are considering quitting their jobs in the next year. Hourly employees demand a better employee experience, which provides them with greater schedule flexibility and control and improved financial stability.

Traditional workforce management (WFM) solutions were never about the employees. They focused solely on operational efficiency at the expense of the employee.

Discover how leading retailers such as ALDO Group, Alo Yoga, Cinemark, and RiteAid are embracing employee-centric, intelligently automated WFM to improve decision-making and drive greater frontline engagement. This new employee-centric approach aligns business needs with employee skills and preferences, offering gig-like flexibility, improved financial security, and advanced tools for everyone.

Learn secrets from retail leaders about how modern WFM solutions optimize labor efficiency and boost employee engagement, creating a win-win scenario for companies and their workforce.

Key Takeaways:

  • Workforce management has evolved. Retailers who embrace AI and employee-centricity will have a competitive advantage.
  • Intelligent automation improves decision-making while allowing for human control and frees managers to spend more time on the floor with customers and their teams. 
  • Retailers can provide hourly employees with greater schedule flexibility and control, modern tools, and better financial stability without impacting operational efficiency. 


Loree Miller
Vice President, Demand Generation

Kristin Brennan
VP Marketing

Michael Spataro
Chief Customer Officer


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