Winning the Next Wave of Consumer Financial Services
Consumer financial services is at a turning point. Consumer trust in banking continues to lag significantly behind other key sectors, including technology and manufacturing, and loyalty is on the decline. In addition, banks face weaker financial performance, thanks to heightened competition for deposits and stagnant mortgage originations.
But challenging conditions bring with them new opportunities, and banks that find new ways to add value can gain — or regain — consumer trust and can emerge as leaders in the next era of consumer financial services. In this infographic, we’ll delve into how to position your organization to capture customer attention and grow organically by adding value. You’ll learn:
What customers expect from their digital banking experience today
How mastering primacy can deepen relationships with customers
Which factors customers value most when choosing a primary financial relationship