Have you noticed that Oracle-provided support has become increasingly de-personalized? While annual support fees seem to go up each year, our customers report the level of human contact and enhancements to the products has gone down.

Most Oracle customers view these changes as “business as usual” because they are unaware of the proven alternative of third-party Oracle support.

In this free white paper, you will learn how to restore high-quality personalized support while reducing your annual maintenance fees. The white paper will:

• Describe the differences between Oracle-provided support versus third-party support
• Address roadblocks set up by Oracle to fend off third-party support
• Describe sales tactics Oracle uses to try to prevent customers from severing ties with Oracle support

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