Staying ahead of technology trends in the retail space can help you maintain a competitive edge. And with the 2024 peak season on the horizon, it’s no surprise that many retailers are intensifying their efforts to leverage technology and innovative fulfillment solutions to boost revenue and enhance customer experience.

Reflecting on lessons from the past year provides valuable insights for future planning. For example, the 2023 holiday shopping season marked a turning point, signaling a reduction in the disruptions that have plagued recent years. To understand what’s ahead, we conducted a study on behalf of Radial, an e-commerce fulfillment and omnichannel solutions provider.

This research report shares the positive outcomes from the 2023 peak holiday season, with over 75% of retail executives reporting significant improvements in numerous areas. The report highlights:

• The relationship between AI and retail innovation
• Ways to seize opportunities to enhance fulfillment
• Why navigating crucial logistical details remains a barrier

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