What is Driving the Order for Pickup Experience in 2020

Custom content for Rakuten Ready by studioID

WEBINAR ON DEMAND
Duration: 1 hour


Out of necessity, customers changed their shopping and dining habits during the pandemic. One obvious pivot was toward Order for Pickup, which has seen supersized growth of over 200% since March.

Against this backdrop, Rakuten Ready conducted its second annual 2020 Time Study to understand how top restaurants, retailers, and grocers are delivering on the online Order for Pickup experience, by measuring order wait times and customer satisfaction ratings of those experiences.

The data highlights that while wait times are still important, consumers are looking to other attributes to rate their level of customer satisfaction. Register for this webinar to learn:

  • How the value of time has shifted as consumers weigh the safety of the order for pickup experience vs fast pickup times
  • Why the shift towards online shopping now feels comfortable for most consumers
  • Which brands shined and which have opportunities to improve on wait times
 

SPEAKERS  

Jaron Waldman
Co-Founder and CEO
Rakuten Ready


Dr. Kirthi Kalyanam
L.J Skaggs Distinguished Professor
Executive Director, Retail Management Institute
Santa Clara University
 
 

WATCH NOW

Field will not be visible to web visitor
Field will not be visible to web visitor
Field will not be visible to web visitor
Field will not be visible to web visitor
Field will not be visible to web visitor

Copyright 2020 Industry Dive | Privacy Policy | Terms of Use