WEBINAR ON DEMAND
Duration: 1 hour

Over the past year, retail banking has faced new challenges as a result of the global pandemic. Customer engagement needed to evolve - and fast! Customers now seek thoughtful end-to-end communications through synchronized digital and physical channels.

Join our panel of experts from Salesforce and Capgemini as they share key insights and perspectives from Capgemini’s World Retail Banking Report 2021. Learn more about:

• The meaning of Banking 4.X
• The value of personalization - CX
• 360 view of the customer experience
• The future of retail banking

SPEAKERS  

Moderator: Elias Ghanem
Global Head of Market Intelligence
Capgemini Financial Services

Salesforce: Greg Jacobi
Senior Director Banking Leader
Industry Advisor

Capgemini: Naresh Ramdas
VP, Banking and Capital Markets
North America