ON DEMAND WEBINAR
Duration: 51 minutes​

Enterprises accelerated digital adoption with chatbots, mobile apps, and self-service portals. But while digital advanced, voice was too often under-invested in, leaving the channel less effective than customers needed it to be. The problem isn’t enterprises rejecting voice. It is outdated tools that make voice costly, clunky, and hard to improve.

That’s about to change.

In this fireside chat, ASAPP’s SVP of Product Devidas Desai, CX thought leader Shep Hyken, and ASAPP VP of Customer Success Chris Arnold will explore why voice is still the most critical (and underutilized) channel for enterprise, and how next-generation AI is rewriting the rules.

Discover how AI is transforming voice from a cost center into a growth driver, and what it takes to build an intelligent, optimal-channel strategy for 2025 and beyond.

What You’ll Learn:

• Why “digital-first” fails when customer needs are urgent, emotional, or complex
• Where enterprises went wrong with voice—and how new AI makes it viable again
• How Generative AI is redefining voice automation, empathy, and orchestration
• A practical framework for when to prioritize voice vs digital in 2025How to turn voice into your most powerful channel with ASAPP GenerativeAgentⓇ  

SPEAKERS

Shep Hyken
CX Keynote Speaker | Author | Podcast Host
Shepard Presentations
 

Devidas Desai
SVP of Product
ASAPP
 

Chris Arnold
VP Contact Center Strategy
ASAPP