Utility Digital
Customer Engagement
with Amazon

Sponsored content for AWS by Utility Dive's Brand Studio

WEBINAR ON DEMAND
Duration: 1 hour

New enabling technologies are empowering utilities to better engage and service customers. Massive innovation is within reach for utilities, both large and small, that are ready to tackle the opportunity. 

In this webinar, hear directly from utilities that have partnered with AWS to deploy customer support systems. This webinar will explore how leveraging the very same techologies that Amazon.com uses has greatly improved utility customer relationships. The webinar features:

  • Australian integrated utility Origin Energy’s Customer Experience Design Director Adam Crapp, who will share Origin’s project proof of value.
  • lekker Energie’s CIO René Kulschewski, who will relay benefits from their full-scale roll-out across Germany
  • AWS solution experts, who will share the next best steps after interactive voice response (IVR) and automatic call distribution (ACD) functionality is redeployed 
 

SPEAKERS  

Ralph Kappelhoff
World Wide Business Development
Power & Utilities, 
AWS


Joe Beer
World Wide Technology Lead
Power & Utilities, 
AWS

Robert Killory
Principal BD Manager & Specialized Expert
Outsourcing & Telecommunications, AWS


Adam Crapp
Experience Design Director
Origin Energy


René Kulschewski
Chief Information Officer
lekker Energie GmbH
 

WATCH NOW

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