Utility Bill Payment Kiosks: Ensuring Seamless Operations and Customer Service

Custom content for CityBase by studioID

For most customers, paying their monthly bill is the only regular interaction they have with their utility—so figuring out how to make bill payment as convenient, flexible and simple as possible for those who prefer to pay their bill in person and with cash is imperative.

User-friendly bill payment kiosks benefit these customers by allowing them to pay their bill at any time in convenient locations. And these kiosks benefit employees by relieving their workload, reducing late payments, and increasing revenue collection. Even better? The kiosks demonstrate to the public, regulators and other stakeholders your commitment to serving all customers well.  In this compelling playbook, we uncover best practices for deploying payment kiosks, including how to:

  • Identify and serve cash-paying customers who would most benefit from kiosk services
  • Utilize kiosks to increase employee efficiency
  • Introduce utility bill payment kiosks


GET THE PLAYBOOK

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