It’s clear that today’s utility customers are playing an increasingly centralized role in the energy transition. One big question utilities face is how to better engage these customers and harness their support to accelerate timelines in a cost-effective way.

While utilities are making progress in deploying technology to better serve customers, there is also a recognition that much more can be done. As a result, many utilities are pursuing the latest cloud technology.

Designed for utility customer experience professionals, this easy-to-follow playbook will examine how to select the right customer experience solution for today’s changing utility landscape. It will examine:

• How to gain customer support when it comes to accelerating the energy transition 
• How to deepen increasingly important customer relationships using technology while still containing costs 
• Five specific must-haves when selecting a CX solution

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