Across the country, retailers have experienced significant and ongoing changes to how they conduct business. With ever-changed consumer habits, supply chain disruptions, and labor shortages, retailers face struggles just keeping up.
To better understand how retailers navigate these challenges and set their top priorities, we surveyed more than 200 business executives. These findings highlight how retailers now blend in-store and online services to help with ongoing talent campaigns, improve customer experiences, and boost digital investments. In this playbook, we explore:
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