Transform Bank Operations and the Customer Journey
Custom content for ServiceNow by studioID
As consumers embrace digital payment options, they expect a clear and intuitive experience far beyond the engagement layer. Banks need to factor in risk management and regulatory compliance criteria in order to deliver a successful end-to-end customer experience.
This playbook takes a comprehensive look at the challenges and opportunities for banking leaders. You’ll find the results of a recent survey revealing the decisions of industry peers. Where are they placing their investment bets? Why? What is the expected outcome? The playbook offers answers as well as:
How to automate manual processes including investigating and resolving customer claims about misdirected or missing payments.
How to streamline risk management activities across the front, middle, and back offices.
The pros and cons of digital transformation on an incremental vs. holistic basis.