WEBINAR ON DEMAND
Duration: 30 minutes

Customers are what drive your business. To win and keep them, you must build rapport. The stronger the relationship is between your customers and your brand, the greater their loyalty and your lifetime customer value.

To build better customer relationships, you need to deliver attentive, personalized and effortless experiences. This means interacting with customers on the channels they want — when they want — consistently along their entire journey.

In this webinar, we explore the strategies needed to reach these goals and strengthen your customer bonds. You’ll learn how to accelerate digital innovation within your contact center so you:

• Know your customers
• Treat them with familiarity
• Ensure consistent and exceptional service

SPEAKERS  

Michael Day
Retail Industry Executive
Genesys

Nathalie Thompson
Director of Product Marketing
Genesys