This year has brought massive change to the workforce, and organizations are realizing the importance of flexibility in responding to crises. Implementing digital process automation (DPA) for can provide that flexibility as well as greater employee engagement, fostering collaboration across silos and increased productivity.
In fact, DPA represents a crucial opportunity to realize higher revenues or profits, and lower costs, from digital transformation — as long as the employee experience (EX) is addressed first. It supports a culture of innovation and an enhanced EX which often, in turn, improves the customer experience.
This new industry outlook report details several best practices for implementing DPA, as well as:
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