The Secret to Building an Excellent Customer Experience in Retail

Custom content for D2L by Retail Dive's Brand Studio

Changes in consumer buyer behavior and ecommerce growth mean it's more important than ever to provide an excellent in-store experience.

Your ability to meet the customer service expectations of your shoppers starts with your sales associate team. So why aren't more retailers focused on proactively addressing recruitment, engagement, retention and training of associates?

In our latest playbook, we'll discuss why you need to link associate learning outcomes to on-the-job skills. We'll also cover:

  • Why retailers are focusing on learning and development to improve the customer experience
  • How to use skills-mapping to support career growth and improve the lifetime value of your employees
  • Ways to give your employees access to modern learning opportunities that align learning outcomes to real on-the-job skills  

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GET THE PLAYBOOK

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