Changes in consumer buyer behavior and ecommerce growth mean it's more important than ever to provide an excellent in-store experience.
Your ability to meet the customer service expectations of your shoppers starts with your sales associate team. So why aren't more retailers focused on proactively addressing recruitment, engagement, retention and training of associates?
In our latest playbook, we'll discuss why you need to link associate learning outcomes to on-the-job skills. We'll also cover:
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