The Role of GenAI in Elevating Contact Center as a Service

WEBINAR ON DEMAND
Duration: 1 hour

High agent turnover, overwhelming contact volumes, slow issue resolution — the challenges facing contact centers are significant. To overcome these hurdles, enhance customer experience, boost efficiency, and lower costs, Generative AI integration in platforms like Salesforce’s recently launched Agentforce Service Agent could be a major component, but questions remain about how best to apply this technology.

In this webinar, join leaders from Salesforce and Deloitte Digital as they discuss how service organizations can leverage GenAI to transform customer and employee experiences. Register now to learn more about:

How GenAI can effectively manage contact volume and complexity
The importance of channel strategy and optionality
How new AI agent tools like Agentforce Service Agent reduce the complexity of implementing and managing Self-Service “Bots”

SPEAKERS

Matt Kravitz
Chief Customer Officer, Service Cloud, AMER
Salesforce

Kevin Hall
US Salesforce Service Leader
Deloitte Consulting LLP

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