To meet aggressive goals and strict requirements, institutions can sometimes fall into the trap of underestimating the value of their staff. This disconnect has led to increased burnout and disengagement among higher education support staff members.

This playbook highlights why AI-powered chatbots are a natural fit for institutions looking to expand their ability to serve students and improve the quality of the service students receive.

Discover five steps to prepare your institution and your staff members for AI-powered chatbots, as well as:

• Key terms you need to know for navigating AI for higher education
• How to coach your team through common AI misconceptions
• The right way to build your chatbot’s brand

​