Grocers have always experienced volatility in customer buying behavior, and 2020 was no exception. While sales are up for most grocers, operating costs are also rising as companies pivot to offer online shopping options, meet new wage considerations, and maintain in-store safety requirements spurred by the pandemic.

This playbook guides grocers who are looking to increase profit margin while keeping up with rising customer expectations. Through clear steps that focus on data-driven solutions, the playbook is divided into three key parts:

• Customer is King: How to preserve and win market share through a winning client experience
• Smooth Operator: The best systems for combatting inventory risk, reducing waste, and boosting profitability
• Rethink Your Shrink: How AI is drastically reducing shrinkage through demand forecasting, inventory management, and supply chain auditing.

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