Before COVID-19, telehealth services were a nice but non-essential healthcare offering. The pandemic changed that view, seemingly overnight: as more consumers sought out virtual alternatives to access their healthcare providers, telehealth companies responded by increasing the size and scope of their offerings.

What does this mean for you? We surveyed healthcare leaders and HR executives nationwide about the evolution of telehealth services and the future of virtual care. What emerged were insights into why employers and health plans are increasing access to telehealth services including: 

• How telehealth use has dramatically increased in 2020—and why it will continue to expand over the next 18 months
• How employers are educating members about the benefits of telehealth and encouraging its use
• The five things companies should look for in a telehealth provider

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