ON DEMAND WEBINAR
Duration: 1 hour
There is no doubt that the pandemic triggered a dramatic surge in online shopping. According to Digital Commerce 360, e-commerce in US grew by a whopping 44% in 2020. However, even before COVID-19, there was an uptick in digital shopping with e-commerce penetration hitting 15.8% in 2019, up from 14.3% in 2018 (Digital Commerce 360). While online has brought about windfall gains for the likes of Amazon, Walmart and Apple, traditional customer loyalty in retail has been on the wane. Changes in consumer behavior – led by a number of factors such as rapid technology advancement, omni-channel and the ongoing pandemic crisis – have been more complex and difficult to gauge.
Fortunately, the combined power of Digital, Data and Domain can help organizations build customer experiences never imagined before. Customer loyalty mandates an experience that allows brands to engage with customers at the right time, on the preferred channel. In this webinar, we will discuss the challenges retailers face in retaining customers in the changed environment. We will draw upon the experience of digital, analytics and customer experience experts to learn how to build a robust foundation to boost brand loyalty.
Key discussion points:
Thank you for your interest in the webinar! Check your inbox for an email with instructions on viewing this on-demand presentation.Download Now
Enter the 6 digit code sent to your mobile number
Click on Resend the verification code again