On-Demand Virtual Event

The Future of Omnichannel Grocery

Recorded June 5, 2024


Jordan Berke

Founder & CEO
Tomorrow Retail Consulting

Suzy Monford

Food Sport International

Adenike Olaleye

Senior Manager of E-Commerce Merchandising
Giant Food

Neil Stern

Good Food Holdings

Zachary Wilson

Executive Director, Digital Commerce
The Raley's Companies

Sam Silverstein

Grocery Dive

Jeff Wells

Lead Editor
Grocery Dive

Our Sponsor Cloudinary Presents:

Shelby Britton

VP of Product Marketing

Our Sponsor Shopkick Presents:

Sarah Jankowski

Director of Consumer Marketing

Our Sponsor Shopkick Presents:

Ayaba Wilson

Manager of Shopper Marketing
Wells Enterprise


Grocers are increasingly looking for ways to create a seamless shopping experience across both their in-store and online shopping channels. What’s working and what’s not working? And what do retailers have their eye on for the future of omnichannel?

Join the editorial team at Grocery Dive and a panel of experts, including leading retailers, as they examine some of the latest developments in omnichannel grocery. They’ll cover important topics, including:

  • The latest omnichannel technology trends.
  • How grocers are adjusting their back ends to meet omnichannel demand.
  • Case studies showing how retailers are creating a top-notch consumer experience.

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Session Information

How Retailers Are Capitalizing on Omnichannel Opportunities

Grocery Dive reporter Sam Silverstein will lead a roundtable discussion with senior officials of leading grocers that are implementing omnichannel solutions and thinking deeply about what the future holds. Executives will talk about what’s working, what hasn’t worked and opportunities they see ahead in cross-channel retailing.

Engaging Shoppers with High-Quality Grocery Images Across Channels
Presented by Cloudinary

This session examines how AI-driven solutions can improve your image and video workflows, ensuring fast and accurate content updates while reducing operational costs and streamlining processes. Discover how to eliminate manual visual media management, editing, and optimization tasks to get experiences to market faster. By adopting these innovative solutions, grocers can enhance their omnichannel offerings, reduce costs, and deliver a cohesive and engaging shopping experience.

Bringing Digital Inside the Store

From electronic shelf labels to enhanced app experiences, grocers are bringing new technologies into their stores that promise to improve efficiency and boost the customer experience. This roundtable discussion, moderated by Grocery Dive lead editor Jeff Wells, will cover what grocers need to prioritize as they look to supercharge their stores.

I Scream, You Scream, We All Scream for a Great Customer Experience: Wells’ Creative Approach to Standout in a Crowded Category
Presented by Shopkick

This session explores how Wells Enterprises, owner of Blue Bunny, Halo Top, Blue Ribbon, and other major ice cream brands, has created a standout moment, and record sales, by utilizing digital tools, like Shopkick, to enhance the customer journey. You’ll learn how Wells optimized their pre-store, in-store and long-term loyalty efforts by focusing on fun, gamified campaigns, that brought the whole family together (who doesn’t love increasing HHP?).

Grocery Dive’s Top Omnichannel Trends

In this wrap-up session, Grocery Dive’s Sam Silverstein and Jeff Wells will discuss the top developments they’ve seen over the past year in omnichannel grocery and what they’re keeping an eye on as they cover the industry.