ON DEMAND WEBINAR
Duration: 1 hour

Customers’ expectations of their utilities are changing, thanks to the increasing use of consumer-centric technologies like rooftop solar, electric vehicles, energy storage and connected devices. Couple that with consumers’ growing concern about the impacts of climate change, and utilities that aren’t rethinking how they serve customers risk damaging their reputation, losing their competitive edge and reducing the efficiency of their operations.

In this webinar, we explore how utilities can modernize their customer experience to ensure reliability and resilience across today’s decentralized grid. You’ll learn:

• The current state of the utility customer experience.
• How legacy technology contributes to consumer pain points.
• Ways utilities can leverage new technologies to improve customer service.

SPEAKERS

Camilla McCorkell
Residential Ops Director
EDF

Tyler Rogers
 U.S. Sales Leader
Kraken Technologies