The pandemic is easing, but that doesn’t mean retailers can go back to 2019 ways of doing things. The reality now and for the future is a device-rich one with mobile technology and APIs driving everything. The ante has been raised, and businesses that were initially caught flat-footed must catch up in a hurry.

To help you plan for the future, let’s take a deep dive into the critical issues that businesses must address to stay competitive in 2021 and beyond, and the crucial steps you can take when it comes to digital transformation, so you’re ready to handle what comes next. In this playbook, we'll explore:

• Getting inventory management under control
• Improving pickup and delivery
• Elevating the customer experience
• Focusing on employee effectiveness and retention

​