Strengthen Utility Customer Relationships by Adding Warranty Programs 

Custom content for Cinch Home Services by studioID

As regulations shift and consumer expectations rise, the relationship that an energy service provider — either a utility or energy retailer — has with residential customers must extend well beyond the meter.

In this playbook, you’ll learn how providers can do that by partnering with leading home service companies to offer programs that cover repairs, replacements and/or service for major systems and appliances. You’ll also explore five key features of successful warranty programs that deliver value to both residential customers and energy service providers, including:

  • A rich existing network of trusted service providers across the nation
  • Warranty agreements that specify, in plain language, what the warranty does and does not cover
  • Obvious value that’s easy to measure and recognize and that’s directly tied to key goals for the program


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