Other industries, such as banking, retail, and hospitality, have seen great success with customer satisfaction when implementing digital marketing strategies. Missing the boat on customer satisfaction can cost a company in trust and revenue.

The following techniques foster excellent, one-on-one customer service, thus improving brand loyalty and contentment:

• Meet customers where they are
• Treat every customer like a VIP
• Delight customers at every interaction
• Enables and empowers employees
• Be relevant, timely, and useful 
• Monitor, evaluate, refine, and repeat

When combined, these strategies can create memorable, personal interactions that meet customers where they are, exceeding their expectations and making them feel like exclusive customers.


​