Create a better customer experience 

Learn how to optimize field service in action

Customer expectations for utilities continue to rise. In response, utilities are reimagining what it means to be customer-centric. They are focusing on ways to enhance the customer experience as part of their business strategy.

This includes field service, which is often the customer’s only in-person connection with their utility provider. Every interaction matters.

This study asked more than 200 utility professionals this question: How important is the work of field service staff in achieving utility customer-centricity objectives?

In this report, you'll learn how to:

  • Create a cost reduction strategy
  • Embrace automation to improve efficiencies
  • Increase productivity and map clear career paths for your team



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