We’ve entered the age of a new normal where citizens, wary of potential contamination sources, are more often than not opting to stay home. Internal operations are also shifting as more personnel work remotely creating challenges in distributing invoices and processing traditional check and cash payments.

Now more than ever is the time to make the transition to a digital billing platform. Digitizing the billing and payment experience requires minimal investment to yield maximum results allowing the people you serve to pay where and how they want.

In this guidebook, you will learn:

• How a digital billing platform offers a safe no-touch payment
• Current payment trends among citizens, including how only 46% say government agencies are keeping pace with the private sector
• Why adding digital communications can net more on-time payments