Fast and effective support is an important differentiator for companies to achieve greater customer satisfaction and business success. But the need to support users on their mobile devices, in any location and in any language, adds complexities to the support function. Remote access and support are essential to overcoming these challenges; more than 85% of end-users said remote support solutions resolved their issue more quickly than other methods of support.

Are you making the most out of the latest remote support tools to deliver best-in-class support and improve the overall end-user experience? This IDC white paper sponsored by LogMeIn Rescue can help you get started, with insights into:

• What end-users expect from personal and workplace support
• How to develop an effective support strategy to cope with rising user expectations
• Benefits of remote access technology to improve support experiences and the business bottom line