If you are a manager or executive in the payments industry, you are juggling vital tasks. How focused are you – and your peers – on customer communications?

A survey of more than 150 US-based payment company executives revealed their communication methods for new client acquisitions, which channels are most used for sales and support, and how fast they respond to customer inquiries. They are managing a diverse client base across various sectors and using a sophisticated approach to client acquisition and communication.

Download the survey report that explores how your industry peers are managing client and sales communications, and how you can help your business better meet client expectations and grow in 2024 and beyond. Topics include:

• Opportunities and transaction volumes across client sectors.
• How they use their sales channels to focus on client acquisition.
• Their communication efficacy and customer preferences.
• Where they are investing in communication tools.

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