Overcoming the Challenges of the Global eCommerce Business

Custom content for Metapack by Retail Dive's Brand Studio

While the current global crisis has touched virtually every industry, retailers and shippers in particular are working overtime to pivot their operations to keep families supplied with essential goods. Many brands that once used an omnichannel model now face new challenges of global eCommerce and consumer expectations. Today’s savvy consumers won’t accept a suboptimal shopping experience, even amid a global pandemic.

We surveyed more than 120 global retail executives about their delivery and post-purchase strategies. In this report, discover three key areas where brands could refine their processes to meet consumers’ expectations, including:

The post-purchase experience
Delivery options that matter to consumers
The ability to shop cross-border

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