The events of 2020 accelerated workplace trends that were already underway, prompting employers to discard outdated ideas and embrace new and efficient ways of working. We learned to infuse technology into just about every aspect of working, regardless of whether work takes place at home or in the office. As a result, the concept of workplace experience (WX) has recently attracted increased attention.

This report explores how the emerging concept of workplace experience (WX) can help facilities managers, technology leaders, and business stakeholders think about what will be needed to attract and retain top talent in the months and years to come. You’ll learn the importance of:

• Implementing the right technologies for facilitating in-office as well as remote work.  
• Gathering feedback from employee surveys and workplace analytics to build trust and accommodate diverse needs.
• Investing in education and training in a world where ongoing change is the only constant.