Novartis Scales and Accelerates Patient Support

With many life science organizations looking to accelerate patient engagement, the need for scalable and efficient technologies continues to increase.

For Novartis, Salesforce had everything it sought in a tech partner to step up patient engagement, at scale and fast. That includes a modern architecture that fits with existing systems, minimal coding, and 88% configurability. IDC Research reveals that the rollout of Health Cloud in Latin America and Canada saw:

  • 3x faster setup for new care plan templates

  • 10% gain in territorial reach

  • 20% drop in enrollment time

  • Several new loyalty programs, up from just one

Read the IDC case study and learn how Novartis deployed Health Cloud to reimagine patient engagement.


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