Consumers want a fast, frictionless way to shop. Yet the frustrations of long lines, tedious checkout processes, and payment holdups can spoil the store experience. But there are ways to simplify consumer touchpoints and offer experiences that are faster, more convenient, and engaging. A recent survey of 150 convenience store, grocery, and other retail executives reveals their top concerns and how they are preparing for the next generation of loyal customers—more than three-quarters of them are considering contactless, checkout-free technology where consumers can simply grab-and-go.
How is your brand preparing to leverage new digital technologies to improve consumer experience? Download the infographic to find out how your peers are talking about the in-store shopping experience. Topics include:
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