2019 Report: Best Practices of the Best-of-the-Best Professional Services Organizations

Based on results from the twelfth annual Professional Services Maturity™ benchmark survey, SPI Research has named the 2019 Best-of-the-Best Professional Services Organizations (PSOs). SPI’s extensive annual survey, the 2019 PS Maturity™ Benchmark, revealed top performers are far more likely to deliver projects on-time to satisfied clients than average firms. The Best-of-the-Best delivered 88.2% of their projects on time compared to 76.3% for average firms.

This past year, the top 5% of firms out of 622 organizations who participated in the survey outperformed their peers and the benchmark average with not only more reference customers, but also significantly higher profits and superior revenue and headcount growth. The Best-of-the-Best grew revenues by 14.5% compared to 9.4% for average firms.

Every year a significant number of the Best-of-the-Best run NetSuite for their financial ERP and PSA (Professional Services Automation) applications. This year was no exception with 5 of the final 18 Best-of-the-Best organizations like Cherwell, IFS Aerospace and Defense, Pariveda Solutions, RevGen Partners, and TOP Step Consulting relying on cloud applications from NetSuite to support their superlative performance.
 

 

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