Ecommerce is evolving at lightning speed. To thrive, brands are staying agile by tracking trends, analyzing customer data and embracing new technologies – think AI and social commerce.

Recently, BigCommerce and Retail Dive’s studioID surveyed 155 retail executives from industries, including fashion, electronics and manufacturing. These leaders, from companies with revenues ranging from $1 million to over $1 billion, shared how they’re navigating the shifting landscape and using innovative strategies to meet changing consumer demands.

This report features the results of this survey and explores how industry leaders are shaping the future of ecommerce in a time of rapid transformation. The report highlights their feelings on many key areas, such as:

• Ways to reduce customer acquisition costs and improve the online check-out experience
• Ensuring data privacy and cybersecurity
• Leveraging AI for customer service, analytics and audience segmentation

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