The “new normal.” It’s an overused phrase, but it’s a reality. The pandemic changed a lot about the ways we work, live and care for ourselves and each other. In healthcare, it meant a significant shift to virtual care whenever possible.

Now that healthcare practitioners know telehealth is here to stay, and expected by patients everywhere, it’s time to address the challenges that come along with it, especially when it comes to billing. How do you standardize telehealth billing in light of challenges including:

• The unreliability of technology
• Varying patient comfort levels with that same technology
• Complex and regularly-changing fee schedules
• An expected shift to a value-based care model

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