WEBINAR ON DEMAND
Duration: 1 hour

Customers’ service expectations are growing. They now want service interactions to be easier and faster, and to have service interactions at any time, on any channel. Modernizing contact center operations and embracing virtual assistants is important to mitigating operational costs and offering customers these service experiences. But keeping pace with those expectations is tough for the many companies encountering contact center challenges ranging from talent shortages to budget constraints.

How are software partnerships delivering a seamless transition when it comes to modernizing contact centers? Watch the webinar to learn how organizations, including Heritage Federal Credit Union, are making, and realizing value on, their contact center modernization investments. Topics include:

• Consolidating and balancing human and AI workloads.
• Gaining a comprehensive view of member interactions in one place.
• Establishing a software partnership capable of delivering a seamless transition.

SPEAKERS

Tim Coudret
Director of Member Experience
Heritage Federal Credit Union
 

Patrick Russell
Growth Breakthrough Leader
Glia