WEBINAR ON DEMAND
Duration: 1 hour

One in three utility customers admit that they “sometimes” or “always” call their provider to make payments over the phone — and local government employees who work in billing and payments spend between 10 and 20 hours a week fielding payment-related phone calls. Despite the tremendous focus on customer satisfaction, utilities receive an average score of C-. If utility organizations hope to stay competitive, they need a new approach to keeping customers happy.

In this webinar tailored specifically to utilities executives, join a panel of experts as they discuss some of the best ways to boost customer satisfaction. Gain insights into key trends utilities need to consider and learn how to maximize customer engagement. Register now to learn more about:

• Optimizing communication touchpoints
• How to avoid common barriers
• Creating engaging digital content and more

SPEAKERS

Alison Williams
Director of Alliances
InvoiceCloud

Brandi Ricker
Utility Billing and Collection Manager
The Villages, FL