WEBINAR ON DEMAND
Duration: 1 hour

​Digital transformation offers a host of customer experience benefits, but even the smoothest transformation can have a few bumps. As organizations increasingly rely on digital services, incident management in this new environment has become paramount in maintaining strong customer relationships.

In this webinar, learn how to maintain the pace of innovation without compromising the customer experience. This webinar will explore:

• What modern incident management looks like in a digitally transformed environment
• How a clear, smooth process for incident management affects the customer experience
• Features and practices for incident management that are most helpful for teams responsible for these digital services
• How everyone in the SaaS ecosystem benefits from these new practices

SPEAKERS  

Tobias Dunn-Krahn
CTO
xMatters

Sean Mack
CIO & CISO
Wiley