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How to Increase IT’s Value in Economic Uncertainty
ON DEMAND WEBINAR
Duration: 1 hour
In this time of economic uncertainty, IT teams are being driven to reduce costs and increase operational efficiency. Finding new ways to bring these results to companies isn’t easy and can seem like a negative situation. The good news is that the process can lead to positive outcomes for companies across industries that earn over $1 billion in revenue. These companies are in the perfect position to improve their digital employee experience (DEX), which can lead to reduced costs, increased operational efficiency and greater employee satisfaction.
At the heart of improved DEX is the experience level agreement (XLA), quickly replacing the service level agreement (SLA) as the foundation for the IT-employee relationship. An XLA spells out the expected results and ensures that companies are getting what they really need from their technology. In this webinar, we explain:
- What DEX is and why it’s important
- What an XLA is and why it’s the next evolution of the SLA
- How companies can benefit from using XLAs
- Real-world examples
SPEAKERS
Senior Solution Consultant
NexThink
Senior Product Manager - Digital Workplace
HCL Technologies
Senior EX Product Scientist
Qualtrics
