Improving Engagement Through Enhanced Customer Service
Sponsored content for DXC Technology by Retail Dive's Brand Studio
Duration: 1 hour
Traditional call centers that simply log service cases, provide scripted standard answers and facilitate problem resolution tasks no longer cut it in today’s competitive retail environment. Modern call centers are at the front lines of the consumer experience and need to be an integral part of a retailer’s business strategy in providing seamless omnichannel engagement. This requires associates to have quick and easy access to customer intelligence and the ability to analyze data.
Our new webinar explores why and how retailers should transform their call center capabilities to:
Deliver personalized customer service
Enhance and drive customer engagement to better guide the consumer journey
Improve customer loyalty for consistent revenue growth
Start understanding your customer across all channels to achieve better engagement and drive more business
Deesean Wilson Global Product Manager, Retail Solutions
Jeremy Querido Solution Architect, Microsoft Dynamics 365 Customer Engagement
Copyright 2019 Industry Dive
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