WEBINAR ON-DEMAND
Duration: 1 hour

Although 87% of consumers want a consistent personalized experience across shopping channels, many retailers are missing the mark. Consumers are becoming accustomed to real-time, personal customer service — making it even harder to stand out amongst your competition. 

In this on-demand webinar, hear from customer engagement experts on how to implement a more customer-centric strategy across all of your channels. This webinar will explore how to transform your communication capabilities, and:

• Enhance customer engagement to better guide the customer journey
• Improve customer loyalty for consistent revenue growth
• Empower your call center associates to not only resolve customer issues but anticipate future needs

SPEAKERS  

Deesean Wilson
Global Product Manager, Retail Solutions
DXC Technology

Jeremy Querido
Solution Architect, Microsoft Dynamics 365 Customer Engagement
DXC Technology