Improving Engagement Through Enhanced Customer Service
Sponsored content for DXC Technology by Retail Dive's Brand Studio
Duration: 1 hour
Although 87% of consumers want a consistent personalized experience across shopping channels, many retailers are missing the mark. Consumers are becoming accustomed to real-time, personal customer service — making it even harder to stand out amongst your competition.
In this on-demand webinar, hear from customer engagement experts on how to implement a more customer-centric strategy across all of your channels. This webinar will explore how to transform your communication capabilities, and:
Enhance customer engagement to better guide the customer journey
Improve customer loyalty for consistent revenue growth
Empower your call center associates to not only resolve customer issues but anticipate future needs
Deesean Wilson Global Product Manager, Retail Solutions
Jeremy Querido Solution Architect, Microsoft Dynamics 365 Customer Engagement
Copyright 2019 Industry Dive
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