ON DEMAND WEBINAR
Duration: 30 minutes​

Join experts from Google Cloud and Manhattan as they discuss the real-world operational and customer engagement benefits GenAI can deliver right now. As costs and staffing pressures increase, GenAI applications can help meet contact center needs without sacrificing a high quality of service. Our panel will discuss how GenAI technology, built on an agile, cloud-native platform, can give retailers a competitive advantage today—and into the future.

Learning Objectives:

• Understand Retail Industry Adoption of AI: Learn about the latest trends in AI acceptance and usage across businesses and consumers, highlighting the expanding role of AI in retail and beyond.
• See How Retailers Are Already Using GenAI to Scale Customer Service: Participate in a live demo to see how GenAI chatbots and automation tools reduce costs, improve service levels, and enhance productivity for contact centers.
• Explore Real-World Benefits of GenAI for Retailers: Gain insights into how generative AI is transforming customer service operations, driving efficiency, and delivering a competitive edge in today’s market.

SPEAKERS

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Mark Steel
Director, Global Strategic Industries, Retail & Consumer
Google Cloud
 

Ellie Crawford
Director of Product Management
Manhattan Associates