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How Utility Companies Can Recoup Late-Stage Debt

With consumers reeling from rising inflation and the financial fallout of COVID-19, thousands of Americans struggle to pay their monthly energy bills. The situation places utility companies in a difficult position as they continue to provide essential services while needing to recover bad debts.

In this new playbook, discover four keys to recouping late-stage debt as well as how PSEG Long Island found success through a tiered collections approach. Highlights include:

  • What to look for – and look out for – in a professional, ethical collection partner
  • How to track delinquent account holders with advanced skiptracing tools
  • Best practices for managing customer relationships on delinquent accounts


GET THE PLAYBOOK

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