ON DEMAND WEBINAR
Duration: 1 hour​

Consumers are overwhelmed. Teams are stretched too thin. Loyalty is more fragile than ever. In 2026, adding more communications, more technology, or even more AI won’t solve the problem, it’ll only make the noise louder.

In this webinar, get an exclusive look at CSG’s 2026 State of the Customer Experience Report as CX experts unpack new research and practical strategies that reduce noise, simplify experiences, and earn customer trust in the age of overwhelm. You’ll leave with a clear playbook for 2026: how to simplify the journeys that matter most, respect customer attention, and deliver loyalty-building experiences in a noisy, AI-driven world. Key Takeaways:

• Re-engage tuned-out customers: Why 70% of consumers say they’ve stopped listening and how brands can win them back.
• Apply AI where it clarifies, not complicates: See where AI removes effort, builds trust, and drives loyalty.
• Pinpoint and fix breakdowns fast: Learn how journey analytics reveal friction points and help you eliminate them before they impact customers.
• Personalize with empathy: Tactics to deliver experiences that feel human, not automated.
• Access exclusive 2026 data: Get insights and benchmarks to sharpen your CX strategy for the year ahead.

SPEAKERS

Raymond Gerber
​CX Thought Leader & Co-Founder
Institute for Journey Management
 

Erin Veltkamp
Director of Product Marketing
CSG
 

Keith Wilson
Executive Director of Product Management
CSG