LIVE WEBINAR
Thursday, May 30 | 2pm ET
Duration: 1 hour
Can't make the live date? Register and we'll send you a link to the recording. ​

Customer satisfaction can make or break a utility provider’s efficiency. This webinar explores the connection between customer experience and utility company performance, leveraging InvoiceCloud research to convey the business impact of poor customer care.

We’ll explain some of the improvements providers can make to meet or exceed customer expectations (focusing on improvements with high ROI) and clarify where and how billing and payment experiences fit into the picture.

To describe first-hand how they’ve kept up with customer demands, Bona Vista Water Improvement District will join the conversation. They’ll discuss the toll that antiquated and complicated billing and payment systems had on their customers, the payment challenges they dealt with, and how upgrading their billing and payment solution helped them make improvements across board by:

• Reducing late payments
• Decreasing payment-related calls
• Giving employees more time to complete other tasks
• Lowering print and mail costs
• Allowing the utility to support more customers without hiring more customer service staff

SPEAKERS

Nick Oettinger
Sr. Director of Alliances
InvoiceCloud  

Marci Doolan
Administrative Manager
Bona Vista Water Improvement