ON DEMAND WEBINAR
Duration: 1 hour
Today’s grocers are optimistic about the opportunities they see in e-commerce. According to the Food Industry Association, 64% of surveyed consumers said they shopped online for groceries at least occasionally over the last year, and a McKinsey report finds that experts expect grocery e-commerce penetration to double in the next five years.
However, grocers are also realistic about inflationary and supply chain pressures—and their effect on profits and overall customer service experience.
In this webinar, you’ll hear from two industry experts as they share best practices for personalizing the customer experience to boost success, particularly through better search functionality. The webinar will explore: