ON DEMAND WEBINAR
Duration: 1 hour

​Today’s grocers are optimistic about the opportunities they see in e-commerce. According to the Food Industry Association, 64% of surveyed consumers said they shopped online for groceries at least occasionally over the last year, and a McKinsey report finds that experts expect grocery e-commerce penetration to double in the next five years.  
However, grocers are also realistic about inflationary and supply chain pressures—and their effect on profits and overall customer service experience.

In this webinar, you’ll hear from two industry experts as they share best practices for personalizing the customer experience to boost success, particularly through better search functionality. The webinar will explore:

• Why search is an integral part of a frictionless online grocery shopping experience
• How to ensure customers find exactly what they need rather than being faced with out of stocks
• How the right solution can help you understand authentic customer search patterns, and more

SPEAKERS  

Vikas Chawla
Senior VP of Analytics, Design, and Product Management
Total Wine

Brian Walker
Chief Strategy Officer
Bloomreach