Duration: 15 minutes
To stay competitive in the e-commerce arena, retailers must always provide an exceptional customer experience. Customers turn to brands that engage with them which means greater customer retention and the ability to generate more revenue.
However, it’s impossible to provide exceptional customer support—at scale—by just adding more people to do the work. It takes automation.
Retail Dive invites you to join Ruth Zive, Head of Marketing at Ada, as she speaks with Erin Brusseau, Director of Operations at Raise, to get a real-world look into how implementing automation enabled them to:
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