ON DEMAND
Duration: 15 minutes

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To stay competitive in the e-commerce arena, retailers must always provide an exceptional customer experience. Customers turn to brands that engage with them which means greater customer retention and the ability to generate more revenue.

However, it’s impossible to provide exceptional customer support—at scale—by just adding more people to do the work. It takes automation.

Retail Dive invites you to join Ruth Zive, Head of Marketing at Ada, as she speaks with Erin Brusseau, Director of Operations at Raise, to get a real-world look into how implementing automation enabled them to: 

• Scale their support team
• Drive customer engagement
• Increase overall customer satisfaction (CSAT)

SPEAKERS  

Ruth Zive
Head of Marketing
Ada
 

Erin Brusseau
Director of Operations
Raise