How to Keep Both Customers and Employees Engaged

Custom content for D2L by HR Dive's Brand Studio

The customer experience is critical to a brand's success, but as many as 49% of brands are struggling in this area. For many, it starts with a lack of resources where it matters most: with your frontline employees.

In our playbook, learn how to improve your customer experience by focusing on your workforce. This playbook will explore how to prepare your employees to deliver an exceptional customer experience by creating a culture of learning. It also highlights:

Why a culture of learning reinforces the customer experience-employee experience connection
How a culture of learning can prepare employees to support customers’ buying changing behaviors
Five steps to build a culture of learning that improves the employee and customer experience

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